Special message regarding Coronavirus (COVID-19)
For the safety of our customers and employees effective Tuesday, March 17, 2020, our lobby will be temporarily closed to the public until further notice.
All banking transactions can be completed at the drive-up window or walk-up ATM in front of the building.
Please call us at 203-285-6490 or 203-285-6485 for assistance.
New Haven Bank is actively monitoring ongoing developments of the coronavirus (COVID-19). Our primary focus is the safety of our customers and employees. We want to update you on important preparations currently in place and our ability to respond to any potential impact while serving the needs of our community.
We encourage customers to utilize online and electronic resources available 24/7 to access New Haven Bank accounts and services. These include:
- Online and Mobile Banking with consumer mobile check deposit and bill pay
- Telephone banking
- Debit and ATM Card services
- ATM access for withdrawals, deposits and account balance inquiries
- Online account activity monitoring and alerts
New Haven Bank is here to help. You can reach us at 203-285-6490 or 203-285-6485
We're prepared and ready to respond
Your health and safety are as important to us as the financial security of your accounts. We’ve taken steps to avoid potential disruptions in service by establishing:
- A prepared and dedicated response team
- A comprehensive and multi-phase pandemic response plan
- Proactive education for employees on COVID-19 protection
- Enhanced cleaning of our branch and customer lobby
Additionally, we continue to follow guidance from official local, state and Federal government and public health agencies, including the Centers for Disease Control (CDC). We’ll continue to evaluate the situation and determine whether additional steps are needed to support our customers and community. Please keep your contact information up to date so we can stay in touch with you.
Stay alert and be aware
Situations like the current pandemic present an opportunity for cyber criminals and fraudsters to take advantage of public concerns. Be aware of potential scammers attempting to impersonate or “spoof” authorities such as government or public health officials or agencies. Always exercise caution before engaging with someone seeking information from you.
Remember: New Haven Bank will never make or send unsolicited calls, texts or emails asking you to provide, verify, or update passwords, usernames or security codes, or account information such as Social Security number, Account Number, Credit Card Number or other personal information.
IMPORTANT NOTICE: The Federal Deposit Insurance Corp. (FDIC) has recently warned of scams where imposters are pretending to be agency representatives to perpetrate fraudulent schemes. Click here for more information.
We encourage you to check back often for updates on the situation.